Job Reference: NWI001751-Nikki-1
My client is a leading insurance provider in Mozambique, committed to exceptional service and innovative solutions for their clients.
Duties & Responsibilities
Role's Purpose:
Lead claims operations, ensuring efficient processing and customer satisfaction. Manage a team, implement best practices, and collaborate with stakeholders.
Experience & Qualification Criteria:
- Degree in Commerce, Insurance, Law or other related field
- 5 years of claims management experience as well as short term insurance
- Certificate of proficiency in insurance, or higher
- Strong knowledge of insurance principles and regulations
- Excellent communication and leadership skills
- Proficiency in English and Portuguese
Primary Responsibilities:
- Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.
- Team Leadership: Lead and support claims team for optimal performance.
- Quality Assurance: Maintain high standards in claims handling and documentation.
- Customer Service: Address inquiries and concerns, providing timely assistance.
- Fraud Detection: Identify and investigate potential fraud cases.
- Compliance: Ensure adherence to insurance regulations and guidelines.
- Performance Management: Analyze trends and metrics to optimize operations.
- Stakeholder Collaboration: Work with other departments to address complex issues.
- Reporting: Prepare reports and analyses for management review.
How to Apply:
If you meet the above requirements, please send your resume DIRECTLY to: For more finance jobs, please visit our website: . If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
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