Intercape is looking for a highly knowledgeable and experienced National Technical Manager
who will manage the entire Technical Team across the Intercape Group.
Duties & Responsibilities
Planning and Management of National Technical Strategy
- Planning of a National Technical Strategy
- Plan and draw-up an annual technical business plan.
- Present national technical strategy recommendations and suggestions to board of directors for approval.
- Manage execution process of technical strategy as instructed by board of directors.
- Review current tyre strategy and make recommendations for longer term solutions.
- Refurbishment planning.
- Management of units.
- Manage cent per kilometer of complete fleet.
- Identify and ensure the effective implementation of technical campaigns in order to achieve technical strategic goals.
- Review and approve technical priorities or needs with senior technical personnel on a weekly basis.
- Recommendations and assistance with the buying and sign-off of new fleet additions, as well as selling of old fleet.
- Ensure new coach is in accordance to Intercape standards and needs, prior to commissioning of the coach.
- Ensure coaches that are sold are in an acceptable condition for the buyer.
- Ensure compliance of vehicle fitness for the entire fleet.
- Ensure Certificate of Fitness tests are done timeously for the entire fleet.
- Make sure all buses are in a presentable condition and cleaned as per standing instructions.
- Ensure servicing schedules for the entire fleet is executed and managed according to company policies and procedures.
- Ensure proper control over national company equipment and tools in workshops.
- Review monthly reports on equipment and tools of all technical workshops.
- Determine, replace and repair strategy.
- Compilation of national technical budget and implement financial control measures with regards to the technical budget.
- Workshop fixed assets (example tools, jacks).
- Fleet maintenance – parts, units, windows, tyres, lubricants, trailers.
- Traveling and accommodation.
- Small and major accidents.
- Refurbishments budget.
- Non-revenue vehicles.
- Manage and control budget efficiently
- Effective utilization of MOVE system.
- Manage variance on the technical budget.
- Effective budget management taking into account operational needs and demands.
- Ensure all warranty claims are processed
- Analyze and sign-off on MOVE warranties report.
- Negotiate optimal warranty fees from supplier.
- Monthly budget analyzed and reports provided at Income and Expense meeting as well as MANCO meetings.
Facilitate relationship between Operational and Technical divisions
- Ensure the Technical division meets Operational division’s needs to provide coaches and trailers.
- Ensuring the quality control of the total Intercape fleet with regards to aesthetics, neatness and overall condition is according to Intercape standard.
- Daily inspections and involvement with fleet.
- Being involved with technical maintenance to provide advice and assistance.
- Provide alternative solutions to technical problems and issues (breakdowns, delays on services, maintenance).
Human Capital Management
- Manage the Technical Division
- Current headcount of technical staff.
- Identify and plan for future needs for expansion of workforce and need for temporary/relief staff.
- Salary and Overtime budget.
- Effective leave management.
- Review the effective and optimal rostering of staff.
- Review and manage the staff discipline process.
- Manage direct reports on a daily basis and provide advice and assistance
- Availability and open door policy to direct reports.
- Monthly constructive feedback to direct reports on their performance.
- Ensure company performance management system is implemented and executed in division.
- Conduct Performance assessments and feedback for direct reports.
- Ensure divisional staff morale is maintained and optimized
- Weekly toolbox meetings.
- Quarterly strategic meetings with senior technical management team.
- Inspire positive energy among technical staff.
- Regular depot visits, resolving of burning issues and motivation of staff.
- Staff development is done according to:
- Individual skills needs.
- Business development needs.
- Company skills plan.
- Company skills development strategy.
- Manage the national technical structure with regards to effectiveness and ultimate productivity.
- Assist the HC department in recruiting the correct caliber and quality of employees.
- Support HC department with communication to division regarding project needs.
Leadership and General Management
- Act as leader and mentor to peers and subordinates.
- Ensure effective communication between technical employees and senior technical management.
- Ensure that daily feedback is provided in the morning conferences.
Policies and Procedures
- Technical policies are drawn-up in collaboration with necessary stakeholders.
- Policies and procedures are communicated to all relevant stakeholders.
- Effective management of all technical policies and procedures.
- Equipment replacement policy managed and coordinated. Market related research conducted to measure an equipment replacement policy.
Reporting & General Management
- Ensure that daily reporting is done by senior technical management on all technical functions.
- Conduct depot visits and provide feedback report to MANCO and EXCO.
- Provide intelligence to influence decision making in both the operational and technical environments.
- Ensure procurement policies and procedures are adhered to.
- Overall responsible for reporting on all technical related aspects to MANCO and EXCO.
- Regular communication to the COO and EXCO.
- Assists with the compilation of the Technical Director’s report.
Systems & Compliance
- Ensure all jobcards are managed according to company policies and procedures.
- Coordinate the logging of all related information on company system as required by policy.
- Understand all company systems available and value that can be gained from these:
- MOVE
- SOPS
- Intasect
- Mix Telematics
- Booking system
- Revenue system
- Overall monitoring of Technical Dashboard and implement solutions to counter problems identified.
- Ensure internal white-boards are maintained and reviewed.
- Ensure compliance by technical department with all company policies and procedures.
Desired Experience & Qualification
EDUCATIONAL AND EXPERIENCE
- 10-15 years’ experience.
- Tertiary qualification a preference (must be a qualified mechanic).
- Must have a valid Passport.
- Must have a valid driver’s license (Code 14 preferably).
RELATED JOB REQUIREMENTS
- Travel frequently to depots and other offices.
- Be physically involved in all technical related issues and be willing to spend time in the workshops.
- Have a proficient knowledge of the company, its divisions, associates, people, products, service and website.
- Deliver exceptional service that exceeds customers’ expectations through proactive and appropriate solutions.
- Research and provide legal opinions on a variety of issues and new business projects within the business to proactively identify, assess and manage legal risk.
- Must be willing to assist in general administrative duties.
- Enjoy working independently as well as be part of a team.
- Assist fellow colleagues in the daily running of company related tasks.
- Be focused on providing work of an extremely high quality.
- Show ability to work under pressure and manage deadlines.
- Very good organizational skills.
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