Process Engineers
Johannesburg, South Africa | Posted on 05/10/2024
Job Description / Responsibilities: To ensure effective and efficient business value streams and optimal integration of processes, people, and technology by interactively analyzing, researching, designing, recommending, and implementing innovative and cost-efficient business processes. To ensure operational excellence and optimization of total operational spend regarding the business unit and/or cluster budget, by focusing on opportunities across all value chains and across the Group.
Accountability: Process Optimisation and Design
- Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers.
- Identify the scope (core and sub-processes) and life cycle of business processes within area of responsibility taking into account the Absa standards.
- Ensure that processes and procedures as well as system designs are integrated into a single business solution.
- Apply scientific principles and business inputs to refine and re-engineer as-is business processes (as well as newly to-be refined processes) into best scenario to-be processes to enhance customer experience and profitability.
- Provide input into the documentation, formalisation, and validation of the to-be concept and design proposals.
- Facilitate and integrate process designs, improvements, and maintenance amongst role-players and effectively network with all stakeholders.
- Conduct pro-active detection of process bottlenecks and high-level operational value chain.
- Promote the generic functionality and end-to-end value chain ownership rather than silo thinking and behaviours, i.e. by managers so that designs can be shared.
- Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
- Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials), etc.
- Proactively participate in business efficiency improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change requests received.
- Act as coach to business (line managers) and other process custodians regarding process re-engineering and improvement methodologies and principles.
- Interact and network with own management team and other SBU process engineers (custodians) in order to ensure alignment and integration of operations.
Accountability: Business Analysing
- Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
- Measure and baseline all current main value chains' performance and comparison of the to-be process performance.
- Provide and identify opportunities for optimisation improvements of operational cost base and where process methodologies can be applied.
- Apply basic and advanced methodologies to identify bottom line and economic profit enhancement opportunities, relating to cost efficiencies or income enhancements.
- Coordinate and facilitate analysis, assessment, and design workshops and initiatives to identify improvement opportunities.
- Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate Absa supporting and training documentation.
Accountability: Business Alignment & Subject Matter Expert (SME) inputs
- Maintain interaction with business analysts, change agents, as well as project managers to create synergies before/during/after process re-engineering and implementation.
- Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
- Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods.
- Identify impact of process changes on Job Descriptions of staff that executes work within the process.
- Test policy and procedural manuals, job aids, quick references, and training material to ensure the logics and to ensure that the manuals support the changes.
- Provide input to training of users on development, improvements, and enhancements to business processes.
Requirements
Background and experience required:
- 3-5 years in process optimization roles.
- Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR, and Lean methodologies.
- Ideally 1-2 financial services degree (ideally post-graduate degree) - BTech / B Eng / BSc Industrial Engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous).
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