We are seeking a reliable After Hours Support Desk Technician & Admin to provide technical support and system administration outside regular business hours. You will troubleshoot issues, support users remotely, and ensure smooth IT operations during evenings, nights, weekends, and holidays. Key Responsibilities: Provide after-hours technical support via phone, email, or ticketing system (e.g., troubleshooting hardware/software, network issues, account management). Perform basic IT administration tasks (e.g., system monitoring, software updates, user account management). Track and document support cases, escalating issues when needed. Assist with routine IT tasks such as inventory management and system audits. Deliver excellent customer service, ensuring user satisfaction with clear communication. 1-3 years of IT support experience. Strong troubleshooting skills with Windows, macOS, and common software platforms. Knowledge of networking (TCP/IP, VPN, DNS) and basic server management. Excellent communication skills and a customer-focused approach. IT certifications (e.g., CompTIA A, Network) a plus.
