Area Manager
A position has become available for an Area Manager to join our dynamic team, based at the following Region:
Overall Purpose of the Job:
To lead and manage Casas within an allocated portfolio to improve performance, growth and profitability. Manage multiple Franchise and Corporate owned Casas.
Duties & Responsibilities
People Management:
- Provide input and implement Nando’s People policies and procedures
- Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity
- Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio
- Determine headcount and salary allocation within Casas, authorising all new appointments and payment thereof
- Implement the climate survey action plan for portfolio
- Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
- Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management
- Monitor behaviour in the Casa to ensure that any form of abuse of Nandocas is reported, addressed and managed accordingly
- Onboard new managers for the Casas in the portfolio
- Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning and development
- Partner with Patraos to set personal development goals and provide feedback on a regular basis
- Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
- Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities
- Complete and action all people-related processes on People Central
Operational Management:
- Oversee Casa activity to ensure alignment with corporate goals and operational objectives
- Manage adherence to Brand standards and operating policies and procedures
- Implement and enforce Company regulations and ensure compliance with Occupational Health and Safety, Labour and other related legislation
- Conduct regular Casa visits to identify problems, concerns and opportunities for improvement
- Respond to crisis situations and work with the Patrao to resolve and implement preventative measures
- Address and resolve customer complaints that have been escalated
- Address and rectify identified breaches and operational directives
- Work with the Patrao to establish impact and mitigation plans for potential disruptions
- Maintain an optimum headcount for Casas within portfolio
- Coordinate activities for revamp and acquisition projects
- Ensure trading, liquor and Halaal licenses/certifications are in place
- Monitor gross profit in line with monthly theoretical
- Identify risks and factors affecting business continuity and implement plans to improve the business
- Track the scorecard for Casas and work with the Patrao to address concern areas
- Report on key metrics for the portfolio, including presenting a quarterly review
- Onboard new and acquisition Casas for the portfolio
- Work with the Loss Prevention Officer to identify and implement risk management and prevention controls
- Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects
- Monitor emergency drills within the portfolio to ensure Patrao compliance
- Implement and drive all projects as per project plans
- Share learnings and oversee the implementation of best practice across the Casas
Marketing and Business Development:
- Provide input into development and implementation of plans and strategies for growth within portfolio
- Monitor the implementation of national, regional and local marketing plans and initiatives
- Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives
- Coordinate and execute quarterly CSI and community initiatives
- Scan the local area portfolio to identify emerging trends that will affect the Casas
- Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth
Budgeting and Financial Management:
- Provide input into the annual budget and forecasting process
- Monitor adherence to financial policies, processes and budgets
- Monitor Casa performance and daily sales figures versus budget and targets
- Monitor Casa expenses, analysing variances and initiating corrective action
- Coordinate the financial review process
- Report operational and financial risk to senior management for analysis and mitigation
- Submit requests to sell or dispose of assets
- Submit new asset requisition and tagging paperwork
- Decide on the repair and replacement of equipment
- Verify and authorise repairs and maintenance invoices
Property Management:
- Manage relocation, enlargement and revamp projects
- Identify opportunities for new viable sites within the portfolio
- Complete the required questionnaire for revamps and relocations
Desired Experience & Qualification
Education:
- Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)
Legal Requirements:
Experience:
Minimum
- 5-8 years’ experience in a middle management role in a restaurant or retail environment
Advantageous
- 2-3 years’ experience in a senior management role in a similar environment
- Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers
Knowledge:
- Knowledge of restaurant operations including people, product and customer processes (Advanced)
- Knowledge of running of multiple restaurants/business units (Advanced)
- Knowledge of real estate for business and footprint expansion (Intermediate)
- Knowledge of labour practices and bargaining councils (Advanced)
- Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced)
- Knowledge of operations audits (Advanced)
- Communication skills – both written and verbal (Advanced)
- Coaching and mentoring skills (Advanced)
Package & Remuneration
Market Related
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