The Business Development Manager will drive new business growth, nurture client relationships, and manage all aspects of branch operations for the Durban region, ensuring profitability and expansion in the market. This includes overseeing a sales team, ensuring customer satisfaction, and optimizing operational efficiency.
Key Responsibilities:
1. Sales Leadership: Lead new business development efforts, setting and meeting monthly sales targets for small-medium and enterprise segments. Cultivate strong relationships with new and existing clients.
2. Branch Operations: Manage the branch’s operational performance, including sales, inventory, cost control, and customer service.
3. Team Management: Develop and engage sales and technical teams, ensuring high performance and career growth.
4. Strategic Growth: Implement regional growth strategies, focusing on market share, strategic partnerships, and client retention.
5. Customer Management: Drive customer satisfaction, retention, and revenue growth through upselling and cross-selling, maintaining a 100% customer retention rate.
6. Profitability Goals: Ensure the branch meets profit targets with a focus on efficient cost management and high product margins.
Qualifications & Skills:
- Bachelor’s degree in business, Sales, or related field (master's preferred).
- 5+ years of experience in branch management, business development, or B2B sales, ideally in technology or SaaS.
- Proven experience in leading teams, achieving sales targets, and managing regional operations.
Performance Targets:
The role includes KPIs around new customer acquisition, revenue growth, inventory control, first-time fix rate, and employee retention.
Competencies:
The ideal candidate will demonstrate strong leadership, strategic thinking, communication, relationship-building, and sales management skills, with a customer-first approach and readiness to travel.
