Job Title: CCMDD Pharmacist OP
Location: Gezina, Pretoria
Job Summary: Medipost Pharmacy is looking for a professional self-driven individual to join the CCMDD department in Order Processing. The successful individual will be placed in Gezina (Pretoria).
Description:
Primary purpose of the job:
- To ensure accuracy in the capturing of prescriptions by the pharmacist’s assistants, through quality assurance in the form of blind checking.
- Providing clinical guidance to pharmacist’s assistants regarding Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.
- Accurate capturing of chronic medication prescriptions.
- Assist with daily quality assurance processes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Operational and quality performance – Blind checking of prescriptions captured by pharmacist assistants
- Ensure prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
- Perform a drug utilization review on medication prescribed and interact with health care professionals where needed.
- Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
- Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
- Accurate and complete handling of all profiles worked on as per Standard Operating Procedures.
- Customer service and call handling:
- Calls received need to be handled professionally and with strict confidentiality within SOPs and SLA.
- Accurate and correct information to be provided to the patient and call attempts made according to SOPs and SLA requirements.
- Problem-solving abilities.
- Accurate data capturing and instructions to relevant staff if required.
- Queries appropriately followed up until finalized.
- Productivity and availability standards met:
- Productive and available according to hours as stipulated in the contract.
- Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.
COMPETENCIES:
- Communication
- Teamwork
- Planning and organizing
- Customer service
- Achieving results
- Problem solving
- Resilience & emotional etiquette
- Technical credibility
Specific Requirements/Other important information:
- Ability to prioritize large workloads.
- Ability to maintain policy guidelines in pressured situations.
- Ability to act independently.
- Ability to accept and take charge of projects allocated on short notice.
- Willingness to work overtime during high-pressure periods.
- Adhere to continuous professional development as required by SAPC; completing six CPD activities over a twelve-month period.
- Attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
- Preferably acting as a Pharmacy Tutor.
Minimum requirements:
IDEAL QUALIFICATIONS:
EXPERIENCE:
- Knowledge of Medipost operations/ CCMDD processes 2-3 Years
- Computer Literate
- Microsoft Office (Excel - Intermediate / Advanced)
LICENSING & ACCREDITATION:
Need to be registered at SAPC.
TRAINING REQUIRED:
- MedipostApp system training
- CCMDD SLA training
- Company and departmental policies and procedures
- Ongoing soft-skills development training (in-house)
- Eco-Time, ESS
Job Types: Full-time, Permanent
Application Deadline: 2024/11/12
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