Job Title: CCMDD Pharmacist OP

Location: Gezina, Pretoria

Job Summary: Medipost Pharmacy is looking for a professional self-driven individual to join the CCMDD department in Order Processing. The successful individual will be placed in Gezina (Pretoria).

Description:

Primary purpose of the job:

To ensure accuracy in the capturing of prescriptions by the pharmacist’s assistants, through quality assurance in the form of blind checking.
Providing clinical guidance to pharmacist’s assistants regarding Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.
Accurate capturing of chronic medication prescriptions.
Assist with daily quality assurance processes.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Operational and quality performance – Blind checking of prescriptions captured by pharmacist assistants
- Ensure prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
- Perform a drug utilization review on medication prescribed and interact with health care professionals where needed.
- Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
- Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
- Accurate and complete handling of all profiles worked on as per Standard Operating Procedures.
Customer service and call handling:
- Calls received need to be handled professionally and with strict confidentiality within SOPs and SLA.
- Accurate and correct information to be provided to the patient and call attempts made according to SOPs and SLA requirements.
- Problem-solving abilities.
- Accurate data capturing and instructions to relevant staff if required.
- Queries appropriately followed up until finalized.
Productivity and availability standards met:
- Productive and available according to hours as stipulated in the contract.
- Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.

COMPETENCIES:

Communication
Teamwork
Planning and organizing
Customer service
Achieving results
Problem solving
Resilience & emotional etiquette
Technical credibility

Specific Requirements/Other important information:

Ability to prioritize large workloads.
Ability to maintain policy guidelines in pressured situations.
Ability to act independently.
Ability to accept and take charge of projects allocated on short notice.
Willingness to work overtime during high-pressure periods.
Adhere to continuous professional development as required by SAPC; completing six CPD activities over a twelve-month period.
Attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
Preferably acting as a Pharmacy Tutor.

Minimum requirements:

IDEAL QUALIFICATIONS:

Grade 12
B. Pharm

EXPERIENCE:

Knowledge of Medipost operations/ CCMDD processes 2-3 Years
Computer Literate
Microsoft Office (Excel - Intermediate / Advanced)

LICENSING & ACCREDITATION:

Need to be registered at SAPC.

TRAINING REQUIRED:

MedipostApp system training
CCMDD SLA training
Company and departmental policies and procedures
Ongoing soft-skills development training (in-house)
Eco-Time, ESS

Job Types: Full-time, Permanent

Application Deadline: 2024/11/12

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Medipost Pharmacy

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