Reference: SW004689-JM-1
My client, an established fruit exporter based in Stellenbosch, is seeking to employ a Quality Coordinator.
The successful candidate must have a relevant tertiary qualification, in-house and/or external training in quality management, and industry training in export requirements/protocols.
Duties & Responsibilities
Education Required
- Relevant tertiary qualification
- In-house and/or external training in quality management
- Industry training in export requirements/protocols
Skills Required
- Good negotiation skills
- Good technical skills, especially knowledge of post-harvest disorders, their causes, and the impact of the export handling chain on fruit quality
- Thorough understanding of economics of claims management and the quantification of losses due to poor quality
- Thorough knowledge of the concepts of total quality management, quality assurance, and quality control
- Attention to detail and neatness
Experience Required
- Quality-related experience with perishable products will be advantageous
Key Performance Areas
Accreditations and Market/Client Specific Requirements/Protocol
- Study and communicate client contracts and technical requirements
- Market/client specific label, marking & inner-packing requirements
- Knowledge and understanding of market specific protocols and requirements
- Assist Growers/Packing facilities in accreditations (Internal audits)
- Control and manage MRL’s for various markets
Key Result Indicators:
- Cover all technical fields of contract
- Need to adapt to structure and system changes, trends, and industry information
- Incorporate requirements into packing guides
- Keep up to date with their latest requirements and build relationships
- Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals
Effective Handling and Processing of Quality Feedback/Information
- Analyse arrival report information and file all reports
- Flag problem fruit on QX
- Verification and quantification of claims
- Internal quality reporting
- Compile claim reports to growers
Key Result Indicators:
- Manage disputes and conflict relating to impact of quality on supplier payments
- Calculate correct claim values
- Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions
- Prevent risk on supplier payments for fruit with quality problems
- Report on quality issues during the weekly Ops meeting
- Claim resolution and settlement within 28 days
- Compile claim reports
Marine Insurance Claims
- Log claims with insurers
- Follow marine claim procedures
- Gather evidence and documents to support claims
- Compile claim letter and supporting documentation per claim
Key Result Indicators:
- Efficient recovery of losses from service providers
- Identify actions to prevent re-occurrence, in collaboration with Logistic service providers and SC
Fruit Inspections
- Inspecting fruit at source, port, or market. Organizing third party inspections through internal & external service providers
- Process inspection information.
Key Result Indicators:
- Pre-shipment quality control and appropriate action to be taken if necessary
- Compile and upkeep of supplier’s quality profiles
General Functions:
- Attend workshops and industry meetings.
- Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc.
- Familiarize yourself with market phytosanitary requirements and NDA specifications
Key Result Indicators:
- Remain informed of changing or new industry developments and/or requirements
- Compliance to export/market requirements
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