Orders Co-ordinator

Time Personnel • Other • Maitland, South Africa • 5d ago

REQUIREMENTS

Matric, relevant qualifications advantageous
2+ years of experience in a production or manufacturing environment, with a solid understanding of the end-to-end sales order process
High attention to detail to ensure accuracy in order processing, tracking, and client communications
Fast and Accurate data capturing skills
Strong knowledge of manufacturing, production workflows, and order management processes
Good computer literacy
Able to multi-task effectively
Ability to work in a fast-paced environment

DUTIES

Manage the full lifecycle of sales orders from initial receipt to completion, ensuring all steps are followed accurately and on time
Work closely with the sales and production teams to align order timelines with production schedules
Act as the primary point of contact for clients regarding order updates, delivery schedules, and any order-related inquiries
Provide exceptional customer service by proactively managing client expectations and resolving any issues that may arise during the production or delivery process
Coordinate with the procurement team to ensure the timely availability of materials required for each order
Monitor inventory levels and communicate material requirements to avoid any delays in the production process
Oversee logistics and delivery arrangements to ensure that completed orders reach clients on time and in the expected condition
Collaborate with third-party logistics providers to optimise delivery schedules and troubleshoot any logistical challenges
Collaborate with the production team to ensure that client requirements and quality standards are met in every order
Provide hands-on support as needed to facilitate smooth communication and workflow between the production floor and client-facing departments
General office management