Import Logistics Administrator
Location: Cape Town
We are seeking an Import Logistics Administrator to join our team in Cape Town. We're a fast-growing, innovative company looking for smart, creative, and hardworking individuals who value integrity. We offer a competitive compensation package that is flexible to meet your needs, a supportive work environment, and exciting challenges to keep you engaged.
Key Responsibilities:
- Assist with administrative and coordination tasks following standard procedures and policies.
- Support customer service and buying teams by:
- Addressing customer order inquiries.
- Handling complaints and finding solutions, including analyzing root causes.
- Resolving supplier delivery issues.
- Ensure timely delivery of customer orders, keeping customers informed about their order status and any changes.
- Manage all inbound queries assigned to you.
- Process purchase orders promptly, track them, and manage supplier deliveries to ensure stock availability.
- Follow up on orders to identify and resolve any delays impacting customer deliveries.
- Manage inventory transfers, respond to stock availability and delivery issues, and work with distribution centers to ensure timely orders.
Required Skills and Attributes:
- Solution-focused with a positive attitude; self-motivated.
- Strong organizational and prioritization skills.
- Keen attention to detail.
- Excellent written and verbal communication skills.
- Ability to engage with both internal and external stakeholders at all levels.
- Adaptable and a great team player.
- Willing to learn new systems.
Qualifications:
- Matric certificate.
- At least 1 year of relevant industry experience.
- Proficiency in MS Office.
- Relevant tertiary qualifications are a plus.
Work Environment:
- Employees are entrepreneurial, dynamic, customer-focused, and share a common goal of becoming leaders in e-commerce.
- We foster a fun yet hard-working atmosphere, encourage ownership, collaborate to create solutions, and welcome feedback and new ideas for improvement.
- We value action over ego and emphasize execution.
We Are Looking For Someone Who:
- Communicates openly and respectfully.
- Excels in both designing and executing solutions.
- Uses data for decision-making and is analytical.
- Is competitive, self-driven, and strives for excellence, understanding that greatness requires continuous effort.
- Is passionate about e-commerce and delivering a top-notch customer experience.
- Thrives in change and actively seeks better and faster solutions.
- Approaches problems with a business mindset, incorporating technical and product insights.
- Is curious, challenges the norm, and enjoys innovation.
- Collaborates well with others and contributes to developing new ideas.
- Thinks like a business owner and embodies intelligence, integrity, and a strong work ethic.
