Reports to: Regional General Manager/General Manager
Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, grow the branch, meet deadlines, achieve budget, and endeavor to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience at Mid-Management level.
- Financial knowledge of Budgets, forecasting, and Profit and Loss.
- Grade B Security Certificate – (existing or to be obtained on appointment).
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- Provide strong leadership of the branch and its employees.
- Communicate the vision and strategy of the branch and its performance.
- Make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating, and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for the branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- Conduct sales projections per geographical area in conjunction with Regional Sales Managers.
- Set sales and growth targets.
- Analyse sales figures and provide data information for management decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control for new clients and installations.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Establish effective planning/production controls in all areas.
- Maintain business functions to increase productivity, quality, and customer service while reducing costs.
- Champion the development of a customer-focused quality improvement culture.
- Monitor customer service metrics and take prompt actions where necessary.
- Ensure service levels throughout the branch are sustained.
- Drive a community-driven proactive service throughout the branch.
- Manage the branch fleet to ensure no disruptions occur due to vehicles off the road.
- Manage operational Area Managers for operational excellence.
- Attend client visits for contact crimes (manager does not delegate this duty).
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Address issues highlighted in Customer Perception Surveys.
- Enhance social media presence and build relationships with influencers.
- Promote a culture of content creation for social media relevance.
- Ensure OTT strategies are implemented and relevant.
- Drive effective/proactive communications.
Commercial
- Regularly review customer requirements and feedback.
- Communicate with customers regularly.
- Ensure close liaison with the branch sales team.
- Explore new market and product opportunities.
- Create an environment for resolving technical customer demand issues.
People Management
- Identify training and development needs among staff and coach accordingly.
- Manage all HR-related issues and staff development.
- Complete paperwork for recruitment of terminated staff or new positions.
Business Development
- Identify Residential Guarding and bulk sale opportunities with operational managers.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations.
- Manage profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions.
- Manage sales channels to minimize exposure to bad debt.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint).
- Extensive knowledge of Operations, Sales, Technical, and Administration.
- Integrity and Trust.
- People Focused.
- Command Skills.
- Managing through systems.
- Time Management.
- Business Acumen.
- Drive for results.
- Customer Focus.
- Managing and measuring work.
- Building effective teams.
NOTE: The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
#J-18808-Ljbffr
