Introduction
Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.
- Amazing brand with cutting-edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
EXPERIENCE: 8-10 Years related working experience.
COMMENCEMENT: As soon as possible
Duties & Responsibilities
ROLE:
- Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).
- Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.
- The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.
- This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps.
- Our service delivery is for all company processes within the Group.
- Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.
- Be a maintenance and operations focused team member for our cloud and on-premises VDI platforms.
- Make sure that the infrastructure for VDI platforms run smoothly.
- Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
- Collaborate with an international product team, external providers, vendors and end-users.
- Treat security as a first-class citizen.
- Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
- Work with other IT teams on integration of new features and components.
- Main function:
- Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
- Continuously work on improving the operational stability.
- Work on automation of platform operations, troubleshooting and maintenance topics.
- Install, configure, maintain and deploy virtual Apps and desktop images.
- Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
- Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
- Application and Server hardening (e.g., Ivanti).
- Working with Application Monitoring tools.
Desired Experience & Qualification
QUALIFICATIONS/EXPERIENCE
- A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
- 5+ years of operations experience with Citrix VDI and App stack.
- Experience with windows desktops and server support.
- Experience with Windows Terminal Server.
- Experience with software packaging and image creation.
- Experience with hardware and software lifecycle.
- Experience with ITIL processes (Problem, Incident, Change management).
ESSENTIAL SKILLS:
- Software package, installation & conversion tools, e.g. MSI.
- Experience in Analysis of Application Business needs and Requirements.
- Experience in Analysis of application performance and worked with Software installation Capture tools.
- Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications.
- Experience in Documentation of Published Application deployments.
- Experience in Application Modernization and Application lifecycle management (ALM).
- Experience in legacy (e.g. .vbs) and modern (e.g. MSIX, psadt) installation method.
- Experience in operation of Windows Servers and Windows multisession Desktop.
- Experience in Windows Client (Windows 10 & 11) OS troubleshooting.
- Experience with Active Directory and GPO.
- Experience with Entra ID (Azure AD).
- Experience with Scripting (PowerShell, Python, etc.).
- Experience in troubleshooting infrastructure, network and integration issues.
- Experience with VMWare Workspace One Access.
- Experience with ITIL processes (Incident, Change and Problem management).
- Plan and execute maintenance tasks (change management).
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
- Resolve incident tickets.
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.
ADVANTAGEOUS TECHNICAL SKILLS
- Experience Citrix Netscaler (higher than 12.x) and Storefront.
- Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x).
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
- Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
- Experience Citrix XenServer (higher than 7.x).
- Experience in working with hyperconverged systems.
- Experience with Scripting (PowerShell, Python, etc.).
- Experience with monitoring systems.
- Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications.
- Automated problem remediation.
- VMware Published Applications stack.
- Understand Rest API technology.
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