REQUIRED LEARNING
- Grade 12
- Computer Literate â Microsoft â Outlook/Word/Excel Essential
- A+ would be advantageous.
- N+ would be advantageous.
- MCSE
- 5 years Field Tech would be advantageous.
- General knowledge of desktop hardware and software
- Huawei certification (HCIA/HCIP Routing & Switching)
- Own vehicle
- Valid SA driverâs license Â
- Cisco would be advantageous
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the Call Planners
- Performs preventative maintenance activities on certain products as directed
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate completion of job cards
- Work independently without supervision
CORE COMPETENCIES
- Excellent written and verbal Skills
- Positive attitude and ethical
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multi- task
- Good Listening skills
- Team player
- Ability to perform under pressure
- Able to work independently and be self-disciplined
POPIA Disclaimer: By sending your CV to the above-mentioned e-mail address you agree to:Â
- The processing of your personal information and sharing it with third parties for verifications.Â
- The exercising of your rights provided for by POPIA.Â
- To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.
Applications/Enquiries:Â
