Performance Coach Job Description
An opportunity has arisen within the infield team for a suitable individual to coach and manage a team of Ambassadors within a specific territory across various locations across the country. The Performance Coach reports directly to the Regional Manager and may also deputise for the Regional Manager for the particular region.
The Performance Coach is responsible for ensuring that Ambassadors are correctly trained, equipped, deployed, scheduled, informed, coached, monitored, managed, and supported so that they continually meet the company’s prescribed performance standards. The Performance Coach is also responsible for performing all administrative duties necessary to ensure that the company is protected and that it executes its obligations to employees.
Duties & Responsibilities
Key accountabilities:
- Ambassador capacitation and development:
- Each Ambassador is comprehensively trained in all necessary aspects to enable them to perform their role to the minimum set standards at all times.
- Each Ambassador has the correct uniform and all other necessary company-provided tools and equipment, and that these are all in good condition and accounted for.
- Ambassador in-store presence and performance:
- Each Ambassador meets their set monthly sales and other performance objectives.
- Each Ambassador meets the customer service satisfaction criteria set.
- Each Ambassador has a sound working relationship with store management.
- Each Ambassador adheres to their predetermined work schedule.
- Each Ambassador is correctly attired at all times and meets company grooming standards.
- People Management and administration:
- All prescribed staff documentation and records are correctly completed and stored.
- Monthly store visit schedule is produced in advance and adhered to.
- Ambassadors take leave regularly and no leave balances exceed set maximum.
- Monthly performance appraisals are completed for each Ambassador.
- Corrective action is taken for any underperforming staff.
- Disciplinary processes are correctly instituted for any qualifying transgressions.
- Exiting staff are correctly off-boarded.
Desired Experience & Qualifications
- Clear credit and criminal record
- South African citizen with a valid ID document, proof of residence, bank account
- Remotely managed large teams of between 10 and 20 staff members
- Reliable transportation with business insurance
- Tertiary qualification in a business-related field, preferably Sales or Marketing or Commerce
- At least 5 years’ management experience in a similar portfolio
- Experience of working in the retail sector
- Proven record of sales management and achievements
- Excellent sales and marketing skills
- Excellent coaching and training skills
- Good people management and team engagement skills
- Outstanding organization and time-management skills
- Strong commitment to delivering a high level of customer service
- Reliable, self-motivated, and able to work independently as well as part of a team
- Able to work under pressure and meet deadlines
- Computer literate – Microsoft Office (intermediate)
- Organizational skills (ability to plan, delegate and organize within defined timelines)
- Good verbal and written communication skills
Closing date for this position is: 20 April 2024 by 12pm.
Kindly note that only applicants who meet the minimum criteria and who complete the online form will be considered.
Please note: Due to the high volumes of applications, kindly consider your application as unsuccessful if you have not been contacted within two weeks.
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