Position Overview: As the Dispatch and Receiving Supervisor, you will:
- Lead and manage dispatch and receiving activities, maintaining high standards in inventory handling, packaging, and quality assurance.
- Ensure accurate invoicing, safety compliance, and an efficient dispatch process to support top-tier customer service.
Minimum Requirements: - Matric (NQF level 4); a tertiary qualification in Logistics , Transportation Management , or Supply Chain is a plus.
- 3-5 years in a Dispatch and Receiving environment, with proven supervisory experience.
- Proficient in SAP or similar ERP systems, and MS Office (especially Excel).
- Valid drivers license and own transport; forklift and crane licenses are advantageous.
Key Competencies: - Strong organisational and multitasking skills, able to thrive under pressure.
- Proven customer service orientation and the ability to meet tight deadlines.
- Detail-oriented with technical knowledge, including the ability to read and interpret technical drawings.
- Excellent communication skills and proactive problem-solving abilities.
Responsibilities: - Dispatch & Packaging Management
- Coordinate and manage dispatch processes, ensuring packaging meets high-quality standards for safety and presentation.
- Plan daily delivery schedules for optimal route efficiency and cost-effectiveness.
- Verify product tags, confirm job cards, and ensure dispatch paperwork, including invoices, accompanies all shipments.
Receiving Oversight - Oversee the receiving of stock and returns, ensuring timely system updates and proper labelling.
- Perform quality checks on received components and address any discrepancies with the Operations Manager.
Team Leadership - Supervise dispatch and receiving staff, promoting a motivated, high-performance environment.
- Address HR matters professionally, including performance evaluations and managing attendance.
Fleet & Safety Compliance - Ensure vehicle maintenance, safety checks, and documentation for a safe, roadworthy fleet.
- Monitor dispatch area cleanliness and safety, maintaining company standards.
Administration & Reporting - Maintain accurate records and support the accounts team by managing invoicing accuracy and following up on overdue accounts.
- Provide daily delivery performance feedback and ensure all dispatch documentation is filed accurately.
