Job Family Information Technology Career Stream It Operations Leadership Pipeline Manage Self: Operational Job Purpose To follow defined procedures and standards in execution of assigned work tasks. Works under supervision/ independently to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff. Job Responsibilities Ensure that all standards are observed and procedures are carried out in a timely manner so that all systems functionality and data is accurate by managing systems software configurations. Deliver agreed expense budget by ensuring the following: - Overtime spend is kept within budget - Monthly Attendance & Leave Schedules - All Claims and recoveries are managed - Telephone expenses and data card usage is managed. Meet client needs by providing 1st level support and occasional 2nd level support and trouble shooting against guidelines. Build relationships by managing and actioning customer requests/calls. Provide timeous and effective feedback through engagement with team members. Ensure team complete work to plan by providing office administrative support to the team. Monitor the trends of systems activity by working with senior colleagues to agree on policies for future system enhancements. Comply with policies and risk standards by providing system access within mandate. Conduct health checks as per documented procedures and agreed time lines. Execute on implementation plans for new/ upgraded/ enhancements as required. Solve work issues and problems by acting on MIS information as provided by senior colleagues. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance and support of management, department and colleagues. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Participate and support corporate social responsibility initiatives for the achievement of business strategy. Identify opportunities to improve or enhance processes by identifying and recommending improvements to add value to Nedbank. Add value to Nedbank by identifying opportunities to improve or enhance processes. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification IT Diploma or degree or equivalent experience Finance Diploma or degree or equivalent experience Essential Certifications Relevant product certification an advantage Minimum Experience Level 1-2 years IT industry or related experience 1-2 years accounting industry or related experience Technical / Professional Knowledge Administrative procedures and systems Data analysis Microsoft Office Relevant regulatory knowledge Business writing skills Mltiple technologies knowledge Role relevant related technologies Multiple operating system Performance monitoring and tuning Information Technology concepts Behavioural Competencies Continuous Learning Collaborating Customer Focus Initiating Action Work Standards Managing Work
