Job Purpose : - The Manager: Key Account serves as the interface between the Client, sales channels / agents and the Academy.
- Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clients
- Identify client needs and extend and align our solutions to achieve mutual satisfaction
- Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth
- Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders.
Qualification and Experience: - Minimum of NQF 6 qualification in Sales & Marketing or Business Management
- Certificate in Project Management will be advantageous
- Sound understanding of the Learning and development landscape
- Completed or studying towards "Finance for Non-Financial Managers" will be an added advantage
- Minimum of 3 years experience in key account management
- Experience of successful liaisons with both customers and internal stakeholders
- Sound experience in managing projects
- Experience in working with relevant client information systems including MS Office (Excel/ Word etc)
- Valid code 8 drivers license and own transport
- Demonstrated innovation and improved operational effectiveness
- Track record in active Sales - sound experience is essential
- Proven customer service track-record
- Experience in dealing with farm/rural clients/stakeholders; and have a firm understanding of associated environmental factors and operational requirements.
Duties and Responsibilities:
Client Liaison and Client Management - Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
- Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
- Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
- Represent the clients interests within the company to ensure that service adjustments are made where necessary.
- Manage adherence to deadlines on Client Submission.
- Facilitate signing of all relevant agreements by the client
- Learner stipend payroll submission To be submitted before payroll cut-off of the client
- Outstanding client invoices Within 24 hours of receiving from Finance
- Learner stipend queries Within 24 hours of receiving from the Campus
- Ensure that a close relationship is built with an understanding of the clients business environment achieved via existing experience, industry exposure and research.
- Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
- Engage with client and internal stakeholders termination / replacement
- Solve conflict and manage client expectations
Individual Client Reporting on Portfolio â Provide learner reports and analysis as required by the client as per agreed deadline
â and timeframes
â Ensure reports and internal insights are provided for clients and business decisions
Build and maintain stakeholder relationships â Liaise with a complex network of stakeholders to ensure business growth and business
â unit sustainability.
â Build strategic inter-departmental relationships to help achieve business goals.
â Promote effective peer, and stakeholder relationships.
â Manage and ensure effective communication with all stakeholders and sustain
â client relationships
â Collaborate with internal stakeholders to ensure registration with the relevant bodies
Reporting and Co-ordination · Submission of relevant reports as agreed with Manager: National Key Account
Business Growth - Focus on growing and developing existing clients, together with generating new business.
- Act as the key interface between the customer and all relevant divisions.
- Develop and achieve sales through direct sales channels
- Be actively involved in season planning with focus on increased sales.
- Monitor and report on sales activities
- Analyse sales pipeline and lead data to ensure delivery of meaningful reports
- Correct allocation of learners based on clear understanding of finance and budgeting at campus level.
Competencies and Skills :
- Excellent organizational and effective communication skills
- Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
- Be customer service orientated with a passion for service excellence
- Proven assertiveness and problem-solving skills
- Highly self-motivated and able to work extended hours as necessary
- Excellent peoples skills with greater than average listening skills
- Sound understanding and interest Education, of learning and development landscape
- Excellent stakeholder relationship management and interpersonal skill
- Fluent in written and spoken English
- High level presentation and negotiation skills
- Sales skills will be essential
- Ability to work under pressure
- Great attention to detail
- Personal management with high level of Emotional Intelligence
- Resilience within a complex, challenging environment
- A commitment to the transformational goals of the Company
- Be Innovative and committed to ongoing process improvement
- Possess cultural awareness and sensitivity
- Should be able to function independently as well as contribute to Team successes
- Mature approach to business, customers, problem resolution, conflict management
- Committed to personal professional development
- Ability to manage multiple projects and adherence to deadlines
- Excellent Report Writing Skills
- Knowledge of tender processes and professional documentation standards
- High level of attention to detail
- Sound understanding of Strategic Management
- Very disciplined and organized individual
