Job Position: Junior IT Support Engineer
Ref: 4679
Salary: R10 000 to R12 000 per month commensurate with qualification and experience
The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.
Qualifications / Requirements:
- Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365
- Fundamental knowledge of TCP/IP networking, including DHCP and DNS
- Minimum 1 to 2 years of experience in a desktop support environment
- Capable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectively
- Self-motivated with strong attention to detail, able to work under minimal supervision
- A collaborative team player comfortable interacting with management, colleagues, and clients
- Demonstrates ability to deliver accurate results within set deadlines while maintaining neatness in work
- Displays a passion for the IT industry and maintains a results-driven, positive, and professional demeanour
- Exhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilities
- Possess essential problem-solving and troubleshooting skills
- Approach work and colleagues with a positive, confident attitude, embodying honesty and reliability
Key Performance Areas:
- Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues
- Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless)
- Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points
- Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed
- Document and track support requests and resolutions using ticketing systems
- Perform routine maintenance tasks, such as system updates, patches, and backups
- Assist in the implementation of IT security policies and procedures to safeguard company data
- Provide training and assistance to users on basic IT procedures and best practices
- Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions
Package & Remuneration
R10 000 to R12 000 per month commensurate with qualification and experience
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