Job Overview:
The Branch Manager will be responsible for leading and managing the operations, sales, and financial performance of the branch within the used and alternative vehicle parts market. This role includes achieving sales targets, optimizing branch operations, managing supplier relationships, and overseeing a team of staff. The candidate must have a strong understanding of the automotive parts and panelbeating industry, including liaising with insurers to ensure smooth processes.
Key Responsibilities:
1. Sales Management:
- Oversee used and alternative branch sales targets, ensuring monthly and annual goals are met or exceeded.
- Manage and drive independent shop sales targets, ensuring that all client needs are met in alignment with business objectives.
2. Supplier and Client Relations:
- Manage relationships with suppliers across the Western Cape, ensuring timely and cost-effective supply of parts.
- Liaise effectively with insurers and other key stakeholders in the industry to ensure smooth claims processing and efficient service delivery to clients.
- Maintain and foster relationships with key clients by compiling and presenting monthly reports showcasing cost savings and addressing any issues.
3. Operations Management:
- Oversee logistics, including stock pick-up, stock in, quality control (QC), dispatch, and Return for Credits (RFCs), ensuring all processes run efficiently and accurately.
- Collaborate with suppliers and logistics teams to maintain high standards of quality and service.
4. Financial Management:
- Oversee branch finances, ensuring proper cash flow management.
- Monitor debtors and creditors, ensuring timely payments and collections to maintain healthy financial operations.
5. Staff Management:
- Manage a team comprising 4 Sales Representatives, 2 Drivers, 1 Storeman/QC Manager, and 1 Finance & Admin Clerk.
- Provide leadership, training, and support to the team, ensuring clear communication of goals and responsibilities.
- Conduct regular performance evaluations, team meetings, and implement initiatives to drive productivity and morale.
6. Industry Expertise:
- Possess a strong understanding of the panelbeating industry, including how these businesses operate and the specific needs of panelbeaters and repair shops.
- Maintain up-to-date knowledge of market trends in the automotive parts industry, especially concerning used and alternative parts.
7. Reporting & Strategy:
- Prepare and present monthly reports on sales, financial performance, and key operational metrics to senior management.
- Contribute to the strategic planning of the branch, proposing improvements to operational efficiency and profitability.
Qualifications & Experience:
- Proven experience in a management role within the used automotive parts industry or a similar environment.
- Strong understanding of the panelbeating industry and the role of insurers in the process.
- Experience in sales and operations management, including target setting and achieving sales goals.
- Demonstrated ability to manage financials, including budgeting, cash flow, and debt management.
- Strong leadership skills with experience managing teams in a fast-paced environment.
- Excellent communication and negotiation skills, with the ability to liaise with suppliers, clients, and insurers.
- Analytical mindset with strong Excel skills non-negotiable.
Personal Attributes:
- Strong independence required
- Highly organized with strong attention to detail.
- Ability to work under pressure and meet deadlines.
- Proactive problem-solver with a customer-centric mindset.
- Strong interpersonal skills, able to build and maintain relationships at all levels.
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