Location
Nedgroup Investments is looking for a Special Admin Manager to join our Client Services team based at the Nedbank Clocktower, V & A Waterfront, Cape Town.
Job Classification
Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. The Nedgroup Investments Best of Breed™ philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients. These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.
Job Family
Client Services, Administration and Operations
Career Stream
Client Services and Operations
Leadership Pipeline
Manage Others
Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management
Job Responsibilities
- Manage financial losses through efficient management of risk and processes
- Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes
- Perform effective planning to ensure capacity meets business requirements
- Improve efficiency by looking at ways of re-engineering or automating processes
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes
- Administration of investment products end to end, that is from client onboarding to client exit.
People Specification
We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
- Ability to deal with people both within the organisation and external customers.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Honours degree in Commerce
Minimum Experience Level
- 7 years plus in financial services - Asset management
- 5 years plus in management of people
- 7 years plus in an investment administration management role
- Experience to have automated or digitised some of these processes in previous roles
- Understanding the regulatory environment governing these products and processes in Investment industry
- Worked as a Team Leader or Manager in Client Services Centre in Asset Management
Technical / Professional Knowledge
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Performance management
- Business administration and management
- Business principles
- Business terms and definitions
- Communication Strategies
- Staff resource planning
- Operations planning
- Employee training/development
- Diversity management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Change management
- Principles of project management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client Service Management
- Client service principles
- Organisational systems
Behavioural Competencies
- Building Partnerships
- Planning and Organizing
- Building talent
- Delegation and Empowerment
- Coaching
- Leading Change
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Please contact the Nedbank Recruiting Team at +27 860 555 566
