Role Overview
The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product.
Duties & Responsibilities
PEOPLE - 30%
- Lead and manage all aspects of your team through coaching, support, and engagement.
- Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement.
- Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split.
- Build people capability in the restaurant through a focus on functional know-how and leadership competencies.
- Create clear and robust long-term succession plans.
- Spot, recruit, and nurture high potential talent.
- Encourage team ownership and accountability on results through robust performance management.
- Communicate key information effectively to the store and management team.
- Handle employee relations, including investigations and absence management.
- Ensure compliance with government employment legislation.
- Follow a robust onboarding process for new starters.
- Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures.
- Maintain up-to-date personnel and training files.
CUSTOMER - 20%
- Create a customer-focused environment.
- Lead by example in guest engagement and interaction.
- Utilize customer reporting tools to understand and improve guest experience.
- Deliver industry-leading standards for Health and Safety and Food Safety.
- Manage customer complaints in line with Company policy.
- Review customer experience reports and develop action plans.
SALES - 30%
- Maximize sales through exceptional operational standards and customer service.
- Create and execute local marketing activities.
- Understand local competition and increase visibility within the community.
- Develop a strong sales culture in the store.
PROFIT - 20%
- Maximize profitability by controlling restaurant costs.
- Develop a strategy to maximize profitability.
- Complete weekly labor schedules and paperwork.
General Responsibilities
- Deputize for the Area Coach when required.
- Follow Company security procedures.
- Attend area meetings.
- Act as an ambassador for the Company at community events.
Desired Experience & Qualification
- Experience in a customer-facing environment.
- Experience driving sales growth.
- Passion and positive energy.
- Coaching ability for a diverse team.
- Basic knowledge of disciplinary processes.
- Strong communication skills.
- Enthusiasm for outstanding customer service.
- Desire for career progression.
Package & Remuneration
R20 000.00 to R25 000.00
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