Job Purpose:
Providing excellent customer service to clients, perform all activities associated with selling, stocking and ordering merchandise. The incumbent is target driven in order to reach maximum sales.
Key Responsibilities:
a)Shop/ Store Maintenance:
-Participate in the day-to-day running of the store.
-Ensure the store and displays are clean and tidy at all times.
-Receiving deliveries, unpacking and re-shelving or storing stock on manager’s instruction.
-Replenishing shelves.
-Assist with regular stock checks and stock takes.
-Assist in changing displays of shop stock.
-Being vigilant at all times and help minimize stock loss.
b)Sales/ Transactions:
-Operating the till and accurately handling cash/ card transactions under Manager’s supervision or instruction.
-Assist with cashing up procedures.
-Meeting sales targets on a weekly/ monthly basis
c)Customer Service:
-Assisting customers with locating merchandise, offering advice, answering queries or concerns.
-Keeping up to date with product knowledge.
-Informing the public of any sales or new stock.
-Constantly update customer base.
d)General:
-Opening and Closing of the Store.
-Refer any issues regarding customer care to the Store Manager.
-Housekeeping.
-Adhere to Health and Safety practices/ codes.
-Adhere to Company policies and procedures.
-Any adhoc duties as required from time to time.
Knowledge, Skills And Abilities:
Knowledge:
Matric
Basic knowledge of arithmetic.
Skills:
Good communication and presentation skills (written and verbal).
Good problem-solving skills and a creative approach for new ideas.
High level of organisation.
Good team-working skills.
Computer literate.
Ability:
Target driven.
Self motivated.
Adaptability.
Stress management.
