Looking for a challenging and rewarding career opportunity? Globaltrack is expanding and has the perfect vacancy for someone who loves taking charge and getting things done. Join our team as a Customer Care Executive .
We are seeking a professional who is based in the Durban region , can travel regularly to various sites in and around KZN, and is flexible. Candidates must be technically inclined and passionate about creating customer success stories.
In return, we offer a vibrant culture, a market-related salary with benefits, and the opportunity to work with industry-leading products.
Job purpose:
Maintain and grow the company’s existing relationships with a portfolio of clients through building collaborative relationships, driving customer retention & upselling to existing customers so that clients continue to engage with Globaltrack in a sustainable and positive manner.
Minimum Qualifications:
Matric with tertiary degree/diploma, previous experience in Customer Service & proven working knowledge of Microsoft Office.
Key Requirements:
- Ensure the smooth operation of our range of products across all customers in the KZN region.
- Conduct needs analysis, provide training, and upskill our clients.
- Understand each customer's unique needs, how their business operates, and how our solutions can add value to their operations.
- Analyze customer queries and data to identify underlying trends and resolve issues promptly.
- Manage the relationship with the client/s at Junior, Mid, Senior, and Executive levels.
- Engage with in-house Software Developers and external customers to identify and meet current (business as usual) data needs.
- Travel from time to time as and when required.
Key skills:
- High computer literacy, understanding, and proficiency.
- Detailed data analysis and proficient in Excel.
- Excellent communication and negotiation ability.
- Strong problem-solving skills and ability to close off.
- Ability to work independently.
- Knowledge of Power BI (advantageous).
- Able to consistently work under pressure and meet deadlines.
- Accuracy & attention to detail essential.
- Display initiative to quickly identify and resolve variances, failures, and discrepancies.
Key competencies:
- Analysis and attention to detail.
- Thinks critically.
- Solves problems.
- Time and self-management.
- Adaptability.
- Builds collaborative relationships.
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