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Night Manager - The Onyx Hotel

Newmark Hotels • Other • Cape Town, Western Cape, South Africa • $200 - $300 / year • 3d ago

Title: Night Manager

The Onyx Hotel, Cape Town

DUTIES & RESPONSIBILITES

Ensure that all company policies, procedures & SOPs are adhered to
Carries out a detailed audit on the previous day’s business & verifies the revenue taken
Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest folios have been opened
Produce emergency back-up reports which will enable the hotel to function manually if the computers are down
Responsible for the security of the hotel at night
Assist Front-office Manager, Duty Managers & Reception staff with the processing of all front desk procedures
Assist Front-office Manager in maintaining good relations & good impressions of the hotel
Check that all departures for the day have checked out or makes sure that they are checked in again when stays are extended
Balances pre-lists received by Reception during the day
Processes revenue allocation from all-inclusive Guest Bills to other departments
Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill
Ensures that guest bills are correct and have the correct documentation attached prior to the departure of the guest
Closes down the point of sale equipment, which links F&B Sales outlets with the Front Office system in accordance with laid down procedures
Prepares guest key audits and establishes if any keys for vacant rooms are missing
Completes several other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts
Prepares an end of shift Hand Over for other departments
Makes management aware of any irregularities found during the Night audit shift
Be available to work extra hours if circumstances require
Ensure that excellent customer service is delivered at all times
Ensure safety of all guests and attend to issues promptly
Any other duties that may be required