We are seeking an experienced and dynamic Operations Manager to join our 5-star lodge, where excellence in service and guest experience is our top priority. In this role, you will be responsible for overseeing all operational aspects of the lodge, ensuring that every guest receives world-class service and that all departments work seamlessly together. You will manage and mentor department heads, from housekeeping and front office to food and beverage, to maintain the highest standards of luxury and efficiency. The Operations Manager will also be in charge of optimizing processes, managing budgets, and ensuring compliance with health, safety, and industry regulations.
Your leadership will play a pivotal role in enhancing guest satisfaction, driving operational improvements, and maintaining the lodge’s reputation for excellence. With a strong focus on staff development, guest relations, and financial performance, this role requires a proactive and strategic thinker who can lead by example and elevate the lodge's operational success. If you are passionate about hospitality, have a track record of leading high-performing teams, and thrive in a luxury lodge environment, we encourage you to apply and become part of our prestigious lodge.
