Operations Manager

Bright Placements • Other • Polokwane, Limpopo, South Africa • 2w ago

Job Title: Operations Manager
Location: Limpopo, South Africa
Employment Type: Full-Time, Live-In Position
Job Overview:
We are looking for an experienced and proactive Operations Manager to lead the day-to-day operations at our renowned 5-star lodge in Limpopo. This role demands a hands-on leader who can ensure seamless guest experiences, oversee all departments, and maintain our high standards of luxury service and hospitality.
Key Responsibilities:

Oversee daily lodge operations, including housekeeping, front-of-house, food and beverage, maintenance, and guest services.
Ensure all departments are aligned with the lodge’s standards for excellence and deliver memorable guest experiences.
Lead, mentor, and motivate departmental managers and teams to achieve operational goals.
Manage budgets, optimize resources, and maintain cost-effective operations without compromising on quality.
Implement and uphold health and safety protocols, maintaining a safe environment for both guests and staff.
Monitor guest feedback and make improvements to enhance service quality.
Collaborate with the lodge’s executive team on strategic planning, revenue management, and marketing initiatives.

Requirements:

Extensive experience in operations management within the luxury hospitality industry.
Proven leadership skills with a track record of building and leading high-performing teams.
Strong organizational, financial, and analytical skills.
Exceptional communication and interpersonal abilities.
Ability to work well under pressure and resolve challenges efficiently.
Flexibility to work varied shifts, including weekends and public holidays.

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