Area Manager

Bogart man • Other • Polokwane, Limpopo, South Africa • $300 - $400 / year • 4h ago

BOGARTMAN is looking to hire an Area Manager in the Limpopo Region. In this role, the Area Manager will drive Bogart’s success by leading a team of Store Managers, Stylists, and Drivers to create and maintain the Bogart's experience for our customers, in addition to coaching and motivating store teams.

Job Description

Responsibilities:

Manage daily operations of stores to meet business goals:
1. Ensure that the store is open on time, and all the staff is present 15 min before opening.
2. Address all out of lines and assist store to rectify the problems.
3. Supervise and guide the staff to maximize sales.
4. Develop a safe and positive work environment for staff, create a good vibe, and keep the staff motivated.
5. Solve day-to-day problems within the store and follow all disciplinary procedures necessary.
6. Report all staff issues and behavior that you are unable to solve to Head Office.
7. Recruit suitable staff for vacancies within your area, with potential managers interviewed by HR and/or Operations Manager.
Training and Development:
1. Train staff on daily responsibilities, brand promotion, and customer service.
2. Conduct new staff induction and train your staff on product knowledge, sales, and stock take procedures.
3. Have performance discussions with staff/managers monthly; evaluate employee performance and develop individual development plans.
4. Issue warnings to staff and hand in to area manager (ensure that a signed copy is returned to head office).
5. Ensure all staff clock in and out (mornings/lunch and break times/closing times).
6. Assist in interviews, recruiting, and training staff.
Stock Control:
1. Ensure security and risk control – ensure all staff get searched, alarm activated, and sensormatics in working condition.
2. Conduct store counts as per procedure communicated to you via head office and risk team.
3. Monitor stock (age analysis, good and bad sellers, and replenishment orders); provide feedback to OPS and Head Office in Monday morning meeting.
4. Follow up on outstanding IBTs daily – ensure no outstanding IBTs on system.
5. Ensure scan stock take results do not exceed 0.5%.
Sales and Targets:
1. Achieve daily sales targets and monthly store targets (issued by your NOM manager monthly).
2. Track sales – post figures and monitor sales and staff (12pm, 3pm, 5pm, and closing figures); find out reasons for poor sales performance and what assistance is needed.
3. Ensure store banking is done before 10am each morning and monitor compliance with this procedure.
4. Send all paperwork to Head Office after the weekend when the driver comes to collect or drop off stock; ensure follow-up with your stores.
Customer Service:
1. Ensure customer satisfaction by delivering timely and quality services.
2. Address customer issues and queries accurately and in a timely manner.
Visuals:
1. Ensure visual checklist is completed and maintain an average of 90%.
2. Ensure stock rotation is done and the layout is correct.
3. Check merchandising principles as per communication from the visual team.
General:
1. Key responsibilities – only the manager and assistant manager are allowed to have keys.
Report and Updates:
1. Provide Monday Report feedback from Area Managers to Head Office Monday morning in meeting.
2. Submit incident reports by Monday morning (if any).
3. Provide stock feedback (good and bad sellers/customer suggestions) to Head Office Monday morning meeting.
4. Submit promotion suggestions.
5. Email centre footfall results to NOM.
6. Ensure stock order to warehouse is submitted before 10am on Monday morning.

Profile of a Bogart Area Manager

Be an Individual
Be a Positive Thinker
Be a Leader and Mentor
Be an Example
Be Disciplined
Be Professional at all times
Be Passionate towards your juniors
Be Efficient & Result Driven

Setting Goals:

Set-out goals for yourself and your staff.
Ensure your goals are small & achievable.
Monitor your goals regularly.
Know your weaknesses & challenge yourself.
Improve on your weaknesses.

Admin:

Administration of the Stock, Sales, and Banking per store is the ultimate responsibility of the Store Manager.
Weekly checklist actioned and followed up every week; feedback sent to National Operations Manager after every visit.
Ensure that Store teams are completing their Daily Planner and following up with relevant information.

Employee Scheduling:

Employee schedules (Rosters) need to be sent before the 22nd of each month to the Area Manager.
Ensure rosters are correct with sufficient floor coverage over trading periods.
The roster needs to be signed off and handed to staff.
No Store may open or close with less than 2 employees.
Ensure regular leave intervals to prevent excessive leave build-up.

Incident Report: