We treat every day just like it’s day one. And we never sit still while we doit. Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We’re seeking an experienced, Operations Manager to join our CustomerFulfillment team. You’ll operate out of one of our dynamic FulfillmentCenters: these sit at the heart of Amazon’s world-class, rapidly growingbusiness. They’re where we manage our fast-moving inventory; they’re alsowhere we developed our smart, industry-leading workflows. As an Operations Manager, you’ll deliver inspiring, supportive leadership forthe teams you manage. But at the same time, you don’t shy away from rolling upyour sleeves and getting involved whenever necessary. You’ll be directly responsible for managing a team of Area Managers and theirdirect reports on night shift: meanwhile, you will report to the SeniorOperations Manager of your Fulfillment Center. The quality of your leadershipis key to success in this role: you’ll motivate and inspire your teams to dotheir best work, while planning schedules and activities that balance theirneeds with that of the business. Another key aspect of your role will be to lead on numerous processimprovement projects, with the aim of streamlining all activities, both foryourself and the team members you manage. The ideas, innovation and leaps outof the status quo that you come up with could very well be rolled out acrossthe Amazon network: this immense opportunity is yours for the taking. Job Description Your role will be pivotal in the overall management, control, organisation anddirection of either Outbound or Inbound operational areas of your FC on nightshift. Your responsibilities will include, amongst others: - Maintaining Health and Safety standards within your remit area, whilepromoting an inspiring Health and Safety culture on-site, - Become a subject matter expert on specific, larger-scale processes andactivities within FCs, such as 5S audits, - In your inventory control and systems environment, you’ll manage timelydata collection, updating operations metrics on an hourly basis, - Therefore, you’ll aim to achieve productivity targets, reduce cost perunit, eliminate errors and ensure an excellent customer experience, - Work closely with other support teams (HR, Finance, Facilities, Safety andSecurity, IT) on staffing plans, schedules and performance levels, - Implement process change and contribute in cross-functional Six Sigmainitiatives within your site and the broader Amazon EU Operations network, Key job responsibilities Lead and supervise a team of Area Managers (2-4 front-line supervisorsdepending on shift and activity levels) and 100-300 hourly associates forinbound operations within the Fulfillment Center. Responsible for the overall safety, quality and performance and customerexperience of the shift. Carry out supervisory responsibilities in accordance with the organization’spolicies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward anddiscipline employees; resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network.This position requires a candidate with the proven ability to drive processimprovements and the ability to keep pace with our explosive growth whilemotivating others to meet the challenges of an extremely deadline-drivenenvironment. ### BASIC QUALIFICATIONSBachelor’s degree (or working towards a bachelor’s degree) . Advanced proficiency in written and verbal English. Relevant experience inperforming data analysis ### PREFERRED QUALIFICATIONSPreferred qualifications are not required to apply for a position at Amazon.If you have all the basic qualifications above, we’d love to hear from you.Experience in Lean, Six Sigma and Kaizen techniques Experience in a similarlogistical working environment Relevant experience working with the MS Officesuite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy and the securityof your data is a longstanding top priority for Amazon. Please consult ourPrivacy Notice (https:www.amazon.jobsenprivacy_page) to know more abouthow we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, nationalorigin, gender, gender identity, sexual orientation, protected veteran status,disability, age, or other legally protected status. For individuals withdisabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.
