Key Responsibilities: Manage all daily operations of the guesthouse, ensuring smooth running of the front desk, housekeeping, maintenance, and guest services. Handle reservations, check-ins, and check-outs, ensuring a seamless guest experience from arrival to departure. Provide personalized service to guests, addressing any requests, inquiries, or issues promptly and professionally. Lead, train, and supervise staff, ensuring that they deliver high-quality service and maintain the guesthouses welcoming atmosphere. Oversee financial management, including budgeting, pricing strategies, and cost control to maintain profitability. Monitor property upkeep and maintenance, ensuring the guesthouse is well-maintained and adheres to health and safety standards. Manage relationships with suppliers and service providers, ensuring the timely procurement of supplies and services. Assist with marketing initiatives, including social media, promotions, and online guest reviews, to drive bookings and maintain a strong online presence. Plan and execute special guest events, themed stays, or unique experiences to enhance the guesthouses offerings. Requirements: Minimum 3-5 years of experience in hospitality management, preferably within a guesthouse, boutique hotel, or similar setting. Strong guest relations skills with the ability to anticipate and exceed guest expectations. Excellent leadership and team management skills, with a hands-on approach to all aspects of the business. Financial acumen, with experience in managing budgets, controlling costs, and maximizing revenue. Knowledge of property management systems, reservation systems, and online booking platforms. Strong organizational and multitasking abilities, with a keen eye for detail. Excellent communication and problem-solving skills, able to handle guest concerns efficiently. A passion for hospitality, with the ability to create a warm and welcoming environment for guests.
