This job family stream is concerned with managing risk by providing specialist technical underwriting advice. The CoE is a highly technical role with strong client focus. The primary focus is on renewal underwriting to maintain profitability. The incumbent will be responsible for managing risk administered on external systems, to achieve, maintain and grow profitability of the Commercial Portfolio Management channel.
What will you do?
Santam’s Operations’ division – Commercial Portfolio Management CoE are looking for an individual with strong underwriting skills and an ability to build good relationships. The successful candidate will have good communication and negotiation skills, with a ‘can-do’ attitude and will be based in Park Town.
What will make you successful in this role?
- The handling of escalations outside of binding authority, including technical and complex queries.
- Understanding of Risk management and the ability to apply risk mitigation.
- Managing profitability through the application of effective policy screening actions on policy and portfolio levels.
- The initiation, provision and implementation of renewal terms and conditions on identified high risk and high exposure policies.
- Effective underwriting of complex risks (new business, renewals, etc).
- Identifying re-insurance and taking appropriate action.
- Providing quality and correct feedback on high level technical queries.
- Strong retention (profitability and growth) focus.
- Working within higher level mandates.
Qualifications and Experience
- A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
- RE accreditation.
- Proficiency in MS Word and Excel.
- Grade 12 or equivalent.
- FAIS compliance – 120 credits on NQF level 5 Commercial lines.
- Relevant system knowledge: Persetel & Web-E.
- Professional membership with IISA (Advantageous).
- Risk Identification and Assessment programme (RIA - Advantageous).
- Completed or in the process of completing the Santam Academy courses in commercial insurance - Santam Commercial product training (SMK’s).
- Santam Underwriting level 3 (Applicable to Santam Internal Candidates).
- Bachelors’ Degree/AIISA/FIISA or comparable short-term insurance qualification (should be completed with or at least have started the Insurance related exams via IISA or Milpark).
Skills:
- Delivery and results orientation.
- Attention to detail – strong analytic skills required to identify and mitigate risk.
- Problem solving.
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Building networks and good relations.
- Negotiating and getting agreement.
- Goal setting and prioritising.
- Flexible and adaptable.
- Drives results.
- Client focus.
- Client service.
- Quality management.
- Reporting.
Personal Attributes
Decision quality - Contributing independently.
Persuades - Contributing independently.
Action orientated - Contributing independently.
Business insight - Contributing independently.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Core Competencies
Cultivates innovation - Contributing independently.
Customer focus - Contributing independently.
Drives results - Contributing independently.
Collaborates - Contributing independently.
Being resilient - Contributing independently.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
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