Job Description
If you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!
Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.
Location: Wynberg Cape Town, South Africa
About the Role:
We’re looking for a proactive and customer-focused CX Agent to join our team. This role requires a CX professional with a basic understanding of the US property market, including an awareness of interest rates and property-related terms. As the first point of contact, you’ll engage with customers, confidently carrying initial conversations and providing excellent service.
Key Responsibilities:
- Engage with customers over phone, email, and chat to provide a seamless and positive experience
- Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
- Record and update customer information accurately in the system
- Collaborate with internal teams to ensure customer needs are met efficiently
Requirements
Requirements:
- Minimum 1-2 years of experience in customer service or a related CX role
- Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes
- Strong communication skills, both verbal and written
- Ability to handle initial property-related queries and maintain a professional tone
Benefits
What We Offer:
- Competitive salary with benefits
- Opportunities for growth within a supportive and dynamic team
- Comprehensive training to strengthen property market knowledge
Requirements Requirements: Minimum 1-2 years of experience in customer service or a related CX role Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes Strong communication skills, both verbal and written Ability to handle initial property-related queries and maintain a professional tone
