Fraud Consultant

Optimal Growth Technologies • Other • Midrand, Gauteng, South Africa • $200 - $300 / year • 5h ago

Fraud Consultant

Role purpose:

The purpose of the role is to assist with the monitoring and investigation of fraud events as it pertains to company's products

Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
Provide daily reports on fraud monitoring and exception analysis
Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events
Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types

Core competencies, knowledge and experience

Excellent analytical skills
Attention to detail
Diligence
Reporting and Advanced PowerPoint / Excel skills
Administrative Skills
Problem Solving Skills
Proactive and driven
Matric, and, 1 to 3 years experience within a RSA Banks fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations

Key performance indicators:

Meeting daily SLA of attending and managing queries
Process all new applications
Process all settlement queries daily
Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
Response time and accuracy of resolving operational queries as it relates to the multiple products
Assisting with the settlement and balancing as well as operational support

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