Job Description Red Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client’s Performance Team, and dedicated to a specific campaign, you will undertake resource planning activities across the long-, medium-, and short-term time frame. You will be responsible too ensure the creation of accurate plans, and the optimal use of resources, to deliver sales, financial, and service level targets.
Resource planning activities:
Produce, and continually refine, business level capacity plans that reflect the campaigns latest sales plans, operating model strategy, productivity aspirations, and target service standards.
These will be prepared through regular interaction with the campaigns Management Team, utilising available Finance and Marketing inputs, and through tracking historical actuals.
These plans should ensure that performance standards are achieved all year round, with any risks being escalated, and mitigating actions proposed.
Run scenario planning, and make resourcing recommendations, that drive the most value out of the inhouse and the clients operation.
Create demand forecasts, for all customer interaction channels, at a weekly, daily, and interval level (where required).
Produce optimal shift patterns, to ensure the best possible coverage is delivered, while adhering to any relevant employment legislation and considering colleague work-life balance
Work with the Operational teams to ensure that ‘out of office’ shrinkage (e.g holidays) and ‘in office’ shrinkage (e.g. breaks, briefings) are effectively planned in line with demand profiles.
Monitor, and drive, real-time performance (within the clients Company) ensuring that the right people, are in the right place, at the right time to maximise productivity.
Work in close collaboration with the campaigns real-time team, to deliver a ‘one team approach’, and to drive the right performance outcomes across multiple work types and customer groups.
Requirements
Previous experience of similar WFM roles
Working knowledge of Microsoft Excel
Strong numerical and analytical skills
Exceptional communication and relationship management skills
Matric
South African Citizen
Requirements Previous experience of similar WFM roles Working knowledge of Microsoft Excel Strong numerical and analytical skills Exceptional communication and relationship management skills
