An exciting opportunity awaits for a KYC Verification Officer to join the Mukuru team in Cape Town! In this pivotal role, you will report directly to the KYC Verification Team Leader, helping to ensure compliance and build trust with our clients. If you're ready to tackle challenges in a fast-paced environment and make a meaningful impact, we want you on board!
Duties and responsibilities (include but is not limited to):
- To verify and validate documentation and information supplied by customers when signing up for new accounts.
- Guide customers that are rejected on how to be verified, via call, Chat or email
- Merge Duplicate profiles
- Keep up to date on any process and regulatory changes.
- To report any suspicious activities on customer accounts.
- To aid the verification team as and when required.
- To uphold and maintain daily and monthly targets.
- To always provide good customer service.
- To uphold the company brand.
- To manage own professional and self-development.
Key Requirements:
- Grade 12 or equivalent (Essential).
- 2 years KYC Experience (Essential).
- Speaking, writing and reading of English (Essential).
- Knowledge of money transfer procedures.
- Knowledge of KYC regulations.
- Knowledge of AML and Fraud.
- Knowledge of KYC rules and processes.
Additional Skills:
- Computer skills.
- Typing skills.
- Telephone skills.
- Verbal and written communication skills.
- Organisational & administrative skills.
- Attention to detail.
- Interpersonal skills.
- Problem solving skills.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
