Position summary:
The QA/QC is to be accountable for maintenance work in a particular portfolio that is executed by service providers.
The scope of the role is to ensure that scoping is performed per job, an accurate budget quotation is provided, a plan is done if sufficiently large scope and to ensure that work is delivered on time/ in SLA, correctly to scope and quality and according to cost estimate.
The QA/QC needs to hold the delivery partners accountable. To ensure operational, technical activities and cost is effectively managed.
The QA/QC is required to apply diverse knowledge and experience that service responsibilities are managed effectively and efficiently on behalf of Business units. A key focus is also to ensure that work is executed safely.
Minimum Qualifications and Experience:
- Relevant National Diploma (N6)
- Matric with Mathematics and Science
- Minimum 2 years' experience in grass cutting, landscaping, domestic cleaning and supply of consumables.
- Minimum 2 years' experience in management of service providers and contracts/ SLAs.
- Knowledge of OSH Act, Mine Health and Safety Act.
- Ability to work after hours or on standby as required.
- Driver's license is essential.
Key Performance Indicators:
1. Accountable for delivery in a portfolio
- Understand demand and delivery expectations.
- Track service provider work delivery and ensure scope is understood and delivered accordingly.
- Validate all job cards for correctness of delivery before signing off.
- For maintenance projects, actively be part of the development of the scope of work and the estimation and sign-off, ensure plans are provided, monitor work delivery to schedule, budget and quality and ensure safe delivery.
- Challenge service providers on schedule, budget, scope, quality or safety standards to ensure that entity does not receive inferior work, expensive work, late work or work performed unsafely.
- Track usage of materials to ensure appropriate and billed correctly.
2. Manage Service Providers (SP) performance and implement corrective actions
- Attend of weekly service performance meeting in line with scope of work.
- Ensure completion of structured site inspections and audits.
- Report SP non-conformance and take corrective action.
3. Safety and environmental responsibilities
- Perform and report on monthly SHE file audits with service provider.
- Implement a weekly safety time out communication session with all stakeholders.
- Report all Incidents, perform a structured investigation and implement corrective action.
4. Administrative tasks around maintenance and project activities
- Hold weekly plan, do, review meetings with service providers to ensure that service requests are completed within timeframes and according to expectations.
- Check all service provider costs and ensure it is aligned to the contractual agreement.
- Ensure final job cards and invoiced are processed within a week of work completion.
- Participate in quarterly meeting with vendors and Supply Chain to review contract scope and assess if still suitable.
- Maintain a maintenance plan for buildings/terrain in scope of work.
5. Facilitate relationship management between stakeholders and co-deliverers
- Assist with negotiation and communication of service level agreements to customers by providing data on past delivery.
- Liaise with customers/end users regarding work progress and potential issues and present options for the way forward.
6. Assist with functions budget inputs and cost-saving initiatives
- Review committed cost report and action outstanding payments.
- Report on and reduce out of contract transactions to ensure alignment with one Sasol way Ensure follow through and communication with all stakeholders regarding progress.
- Engagement with co-deliverers (financial, procurement etc.) to ensure effective and efficient deliveryprocess.
