Reporting to the Quality Manager, the successful applicant will be responsible for the following outputs:
- Supervision and planning of shift QC Inspectors
- Monthly Toolbox Talks with Quality Inspectors
- Ensuring QC Inspectors are trained and using the correct Test Methods and Quality Inspection Processes
- Ensuring our Products comply with the Specifications
- Ensuring all Laboratory and In-process Quality Inspection Reports are filled in and signed off and there is corrective action on any non-conforming product.
- Conduct ISIR Testing
- Ensuring Specifications, Master Samples and First Off Samples exist for all Products
- Facilitate good teamwork and communication between Quality and the Production Team Members
- Liaison with the Quality Manager on recurring non-conforming products and Concessions
- Training and Awareness of Packers on Product quality defects and issues other customer complaints arising
- Assist Production Manager with facilitating re-sorting and verification of manufacturing defects and participate, where required, in customer complaint investigations
- Verify and log weekly Customer Complaint, Customer Returns and Inter-Branch Complains on Returns Excel and in SHEQSys
- Updating Manufacturing Defect and Resorting Registers
- Alerting Quality Manager of any serious problems developing in Production
- Ensuring Quarantine Cage is updated and organised at all times
- Awareness Training of Packers on Product Quality defects and issues identified
- Participate in Internal and External Audits
- Enforce the Quality, H&S and Food safety Systems and Processes
To be considered for this position, applicants must meet the following criteria:
- FMCG experience is essential
- Related degree or diploma in Quality/ Packaging Technology/ packaging
- Min 3 years’ experience in manufacturing/ lab environment, preferably plastics
- Demonstrated ability to lead and manage a team of Shift QC Inspectors
- Computer literacy- Proficient with Excel, Word, Microsoft Outlook (SAP advantageous)
- Good verbal and written communication skills
- Must be flexible and adaptable to change due to the dynamic production environment.
- Team player
- High attention to detail ad analytical ability
- Good logical reasoning and decision-making ability
- Passionate about Quality Customer service
