The Hotel Manager role is to continually enhance the operational efficiency and service quality of the Hotel by providing the management service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.
You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.
Main Responsibilities:
Direct the full operations, service logistics and activities of the Hotel Team to ensure that the hotel achieves its financial objectives
Ensures world-class personalised service is delivered to the guests, in all locations, by affectively directing the Hotel Teams on all matters impacting the guest experience
Operate in conjunction with Sales, Finance, HR and Marketing functions to develop strategy, objectives and action plans to ensure the hotels efficient and profitable operations
Ensure that policies, processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialists.
Ensure that guest spaces and facilities are maintained in impeccable and fully functioning conditions
In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, professional charm and who can uphold the company values
Support the HR function in acting to address performance short-comings and to reward performance achievement
Liaise with partners regarding day-to-day operations
Create an environment that contributes to highly positive employee engagement and commitment to the job
Ensure that the Hotel Team know of, understand, comply with and consistently apply relevant quality related standards policies, processes, rules and procedures
Monitor the usage of equipment and consumption of stock whilst minimising waste and preventing breakages
Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to
Prepare and propose the annual Hotel budget
Monitor department attendance and leave balances
In-depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits
Skills and Attributes:
Ability to confidently operate within a fast-paced and challenging environment
Effective complaint handling
Demonstrate exceptional organizational and leadership skills
Excellent written and verbal communication skills
Exhibit strategic thinking to ensure the hotel operations are improving and innovative
Display sound understanding of budgets, P&L and forecasting
Personal and professional integrity of the highest standard
Experience and skills:
Minimum of 5 years Hotel Management experience within a 5* Hotel/Property
Tertiary qualification in Hospitality or Hotel Management
Valid driver's licence
