Delaire Graff Restaurant is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.
Responsibilities:
- Welcome guests to the venue
- Ensure one hostess is handling the reservations book, while the other hostess welcome the guests
- Escort guests to assigned dining or bar areas
- Provide menus and announce waiter/waitress name
- Create a floor plan for both lunch and dinner
- Check with senior chef on duty if there are any changes to the lunch/dinner menus
- Change the menus form dinner to lunch and vice versa (depending on shift)
- Create a list of available tables for lunch
- Create a handover sheet for the next shift/go through handover sheet of previous shift
- Greet guests upon their departure
- Maintain hostess desk clean and tidy
- Answer incoming calls and address guests’ queries
- To be well informed on the estate and local info
- Communicate to managers and waiters regarding VIP visits as soon as they are seated
- Be familiar with the reservation policies, such as booking times, etc.
Requirements:
- Grade 12, hospitality certificate will be a plus
- Preferably 1- 2 years previous hostess experience
- Understanding of restaurant etiquette
- Experience in managing reservations
- Able to work in a team
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work within opening hours (e.g. evenings, public holidays, weekends)
- Good physical condition to walk and stand during an entire shift
- Comfortable in dealing with very distinguished clientele
- Able to handle a high-pressure environment
- Must be well-presented and enthusiastic personality
- Flexibility and Accountability
