Internal Sales Administrator
Permanent Posted 1 month ago Applications have closed
SFG Engineering
Main Purpose
The main purpose of this position is to assist with internal sales, general sales administration and internal commercial support:
◼ Internal Sales – (Drives and Switchgear)
◼ Account based clients and walk in Customers
◼ Sales administration
◼ Internal technical support
Duties and Responsibilities
◼ Customer service focused.
◼ Understand Low Voltage Drives, LV Switchgear & Motors.
◼ Ability to assist clients with price, availability of stock and technical enquiries.
◼ Provide technical support to customers, Sales Engineers and other company branches.
◼ Prepare written quotations, including cost calculations, data sheets and drawings.
◼ Process Sales orders via SYSPRO for customers including: issuing of dispatch notes and invoices.
◼ Ensure that dispatch notes for deliveries are printed timeously to ensure same day deliveries are met.
◼ Quotations, order processing and transmittal of order confirmations needs to be done within 24 hours from receipt of quote request or order confirmations.
◼ Work instructions need to be issued promptly to avoid delays and to allow adequate time for the modifications to be done to ensure same day deliveries are met.
◼ Monitor customers account status and notify the branch administrator at once for customer accounts that are in suspense.
◼ Ensure DocuWare is kept up to date daily.
◼ Ensure all open Sales Orders and Dispatch Notes are kept under control. (Invoice/cancel each one as soon as possible).
◼ Ensure your Backlog File is kept up to date at all times
QUALIFICATIONS/ EXPERIENCE
◼ Matric/Grade 12
◼ Diploma in Electrical Engineering or Electrical Trade will be an advantage.
◼ 3 to 4 years technical or sales experience relating to LV Drives, LV Switchgear, Motor Control Panels and associated products.
◼ Computer literacy – MS Office Word, Excel and Outlook.
SPECIAL REQUIREMENTS
◼ Must be able to read, write, speak and understand the English and Afrikaans languages.
◼ Must be able to communicate clearly and concisely, orally and in writing, including formal communications.
◼ Attention to detail.
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