Job Description
To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book. Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue.
Qualifications
Completed Matric NQF 5 A minimum of 120 Insurance credits Regulatory Exams FAIS (Long Term Insurance) Requirements include Class of business (COB) and compliance training
Experience
Minimum of 2 years insurance industry experience Minimum of 2 years call centre/telephone experience Minimum of 1-year sales/ retention contact centre experience.
Additional Information
Behavioral Competencies
Articulating Information Checking Details Developing Expertise Following Procedures Interacting with People
Technical Competencies
Client Knowledge Client Retention Client Servicing Client Value Propositions Insurance Principles
Careers
Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.
