Job Description
We are looking for experienced TL's to join our team based in Claremont.
This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.
- Ensure best use of systems and technology to deliver effectively and efficiently.
Growth and development of team through coaching, regular review of performance, recognition and motivation.
Qualifications
Essential
• A Matric/Grade 12 Certificate
Experience Required
- 2 year experience as a call center team leader
- Telecoms experience preferred
Additional Information
The call centre currently operates between 8am and 6pm 7 days a week.
