Job Description
The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units.
Key Responsibility Areas
· Effectively manage the operational training function in line with approved partner agreement, including client engagement.
· Provide effective and accurate MI and reporting on the operational training function.
· Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
· Leadership of trainers and training leads, including performance management, coaching and development of the team.
· Establish talent development best practices and manage the implementation of best practices across allocated business units.
Qualifications
· Undergraduate degree in a field of management
· Qualification in OD ETDP
· Minimum 5 years’ experience in an L&D Manager role
· Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
· Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
· Training, coaching and / or mentoring experience would be beneficial
Additional Information
This role is based in Claremont with rotational shift 24/7, Monday to Sunday.
