Job Purpose:
To manage all aspects of a dealership selling trucks, buses and spare parts.
Key Responsibilities:
Processes and governance
- Develop, align and implement a tactical strategy and associated policies and guidelines
- Develop and implement tactical delivery plans and set operational targets
- Measure the delivery of operational plans, realign and improve where required
- Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability
- Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives
- Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives
- Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership
- Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions
Finance
- Compile a budget which aligns to delivery plans, monitor and report on variances
- Develop, implement and monitor a cycle of medium term cost improvements for area of accountability
- Drive sales targets and overall profitability
Client/customer
- Prepare service delivery excellence plans for internal and external customers and ensure implementation
- Negotiating deals with customers whilst ensuring profitability
- Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
People
- Prepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports
- Develop plans to positively influence and manage change by providing interventions and support to enable change implementation
- Be a member of and make positive contributions to Professional Bodies
Stakeholder Groups
- Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational
Qualifications
- Matric
- National Diplomas and/or Advanced Certificates with NQF Level 05 would be an added advantage
Relevant years of Experience
- 10 years and more of sales and marketing experience in commercial vehicles
Competencies
- Business and Operations Management
- Developing sales
- Financial Acumen
- Good Governance, Ethics and Values
- Good Negotiation Skills
- Operations Risk Management
- Planning and Budgeting ability
- Planning, Management and Measurement
- Good product and/or service knowledge
- Trust and Integrity
