Dealer Principal

EXPRESS EMPLOYMENT PROFESSIONALS • Full-time • Polokwane, Limpopo, South Africa • 3w ago

Job Purpose:

To manage all aspects of a dealership selling trucks, buses and spare parts.

Key Responsibilities:

Processes and governance

Develop, align and implement a tactical strategy and associated policies and guidelines
Develop and implement tactical delivery plans and set operational targets
Measure the delivery of operational plans, realign and improve where required
Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability
Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives
Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives
Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership
Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions

Finance

Compile a budget which aligns to delivery plans, monitor and report on variances
Develop, implement and monitor a cycle of medium term cost improvements for area of accountability
Drive sales targets and overall profitability

Client/customer

Prepare service delivery excellence plans for internal and external customers and ensure implementation
Negotiating deals with customers whilst ensuring profitability
Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction
Develop and manage key stakeholder relationships that enable achievement of operational objectives

People

Prepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports
Develop plans to positively influence and manage change by providing interventions and support to enable change implementation
Be a member of and make positive contributions to Professional Bodies

Stakeholder Groups

Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational

Qualifications