Job Description
The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.
Key responsibilities:
Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;
Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;
Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.
Knowledge, skills and attributes required:
- High proficiency in delivering impact training and facilitation;
- Strong planning, organizing and time management skills;
- High proficiency in verbal & written English;
- Strong communication and interpersonal skills;
- High attention to detail and accuracy;
- Exceptional administrative skills;
- The ability to work within a team;
- Self-motivated;
- Self-manageable;
- Strong customer service orientation
- Proactive.
Qualifications
- 1+ years’ experience in Insurance industry essential
- 1+ years’ experience as a trainer;
- Training, coaching and mentoring experience;
- Train the Trainer, Accessor and Moderator (advantageous)
- Computer literacy at intermediate level (MS Office).
Additional Information
Afternoon and night shifts – Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
