Our client is one of the world’s leading OEMs with over 30 years of experience in manufacturing highly efficient wind turbines for global onshore markets. They are looking for a Contracts Manager to manage multiple operations and maintenance contracts, customers, and related stakeholders.
KEY RESPONSIBILITIES & AUTHORITIES:
The main scope of the role is to be responsible for the administration of multiple operations and maintenance agreements.
Engage in the review, drafting, evaluation and negotiations of a variety of SAA Contracts, and Subcontracts for existing and new service contracts with the contracting team when required and continue to develop and improve the contractual frameworks/basis with customer
Customer management and being the key point of contact
Perform administrative tasks in contract management and implementation and track contractual performance, especially to analyse the successful performance of all operations and maintenance contractual obligations
Have strategic and tactical ownership of the customers in the sales and after-sales phase, maintaining awareness of ongoing activities through the remaining part of the value chain for the customer and including Service customers
Own customer requests, and claims and lead the response process in a diligent way to ensure proper and on-time responses according to contractual obligations and best practices
Be an initial point of contact to and serve as a point of escalation for Nordex customers
Develop and execute account targets and actions
Align with the Global Service Sales, After Sales and Customer Account functions and with the KAM function in order to inform and prepare any needed communication or report and drive preparatory work
Regularly meet with Customers to discuss contractual performance and project matters
Support the O&M team on the contract interpretation and/or doubts.
Coordinate interface within the service department for the flawless execution of handover between project phases – construction and service
Aftersales offers management including NX local company sales increase
Gate LoA risk analysis registration in C4C
Service Sales KPIs Management
Create service contract renewal cost report
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Bachelor’s degree in commerce, business administration, engineering, law
Minimum 3 years’ experience in contract management/contract administration/commercial environment
Experienced with contract management and standard forms of contracts (FIDIC, NEC, JBCC, etc.)/ proprietary contract forms
Extensive experience in Contract administration and contract negotiations
Experience in the renewable sector is an advantage
Good relational skills to communicate with clients & stakeholders to achieve a good working relationship
Good communication and presentation skills, both verbally and in writing, to support effective communication with clients and other stakeholders
Confident in managing multiple contracts and commercial requirements
Able to prioritize own workload and work independently under pressure
Able to handle stressful situations in a professional manner
Willing to travel, including nights away from home
Share knowledge and experience
Medically fit
Driving Licence – Minimum Code B
