Job Description
We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.
Key Responsibilities :
Operational Excellence
Identifying and communicating barriers to performance/service delivery to the operational leaders
Contribute in regular meetings with team leaders and agents in regards to efficiencies
Conduct analysis and insights based on consolidated data to enhance process improvements
Share best practice between teams to support operational efficiencies
Continually examine opportunities for improvements and adherence to schedule
Support team when needed maintain product knowledge through call taking
Will be required to take calls
Development Journey
Agile training through Quality feedback sessions
Training employees in systems and products when required
Working closely with Operations Support, Training & HR to support the new starter journey
Qualifications
A Matric/Grade 12 Certificate or equivalent.
A minimum of 3 years insurance experience
Additional Information
JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE
Proficiency in the following Microsoft packages (Word, Excel & Outlook) •
Excellent interpersonal and communication skills
Strong numerical ability
Strong administrative and organizational skills
Customer centricity
High attention to detail and accuracy other factors that will be considered:
Engagement
Communication skills
Problem Solving
Planning & Organizing
Risk Management
Incident Management
Data Analysis
Stakeholder Management
Client Communication
Report writing
Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
Attention to detail
OTHER SPECIFIC REQUIREMENTS
Own vehicle with a valid driver’s licence
Must be able to travel across multiple sites
Must be able to work evening hours
Note -
Afternoon and night shifts – Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
