The Lodge Manager is responsible for overseeing the daily operations of the lodge, focusing on guest relations, staff management, and training. This role ensures that property standards are maintained and that the lodge reflects a strong, positive brand image.
Key Responsibilities:
Assume full responsibility for property operations in the absence of the General Manager.
Maintain and promote the lodge's brand at the property level.
Host site inspections and communicate effectively with stakeholders.
Ensure adherence to established property standards through effective staff management.
Conduct weekly one-on-one meetings with department heads (HODs).
Provide leadership and development opportunities for staff, earmarking potential leaders.
Address guest queries and complaints efficiently and constructively.
Challenges:
Maintaining high standards of guest satisfaction amidst operational pressures.
Implementing training programs to improve staff performance and service delivery.
Qualifications and Skills:
A minimum of 3 years of experience in senior hospitality management roles.
Proficient in Microsoft Office Suite.
Proven track record of achieving business targets.
Strong knowledge of hospitality products and market trends.
Valid Code 08 drivers license and reliable transportation.
Exceptional attention to detail.
Strong guest-focused philosophy.
Excellent written and verbal communication skills.
Experience:
Minimum of 3 years of experience in senior hospitality management positions with a focus on operational excellence.
