Responsibilities
:
Customer Relationship Management Maintain on-going relationships with new and potential customers and sales partners. Work jointly with operations, offices, partners and affiliates to grow the company client base Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention. New Business Target achievement (Agreed cost to company target) The acquisition of new customers Generation of quality leads Sales Calls 8 customer engagements per week Log customer engagements within MDS Data analysis Analyse and report on sales opportunities on a monthly basis to understand emerging trends within the market and industry. Ensuring timeous communication to BDE, informing of any potential changes within the customer’s business, industry and potential risk to ICF. Provide accurate monthly sales pack data to be used within ROSE calculation MDS Quality All client records should always be maintained with updated accurate customer details pertaining to: Customer contact details Contact name, email, current telephone number and job title Opportunity naming conventions including correct verticals, sub verticals and revenue products. Accurate Estimated closing dates Accurate Client Revenue projections
Skills: Excellent Communication and presentation skills Strong analytical skills Strong Networker Team player but also self-sufficient Good client relationship management, communication and presentation skills Valid driver’s License and own vehicle Ability to present the company services and group in a professional manner Willingness to acquire new skills and gain knowledge Work well under pressure, adhere to deadlines and be a self-starter Ability to work independently and be a team player simultaneously Must take ownership of the position, be dedicated and innovative Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
Qualifications: Tertiary qualification in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry) Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1 Minimum 5-8 years’ experience in International Freight Management Minimum 3-year experience in managerial position Good understanding of Import/Export procedures and Incoterms
