LODGE RESIDENT MANAGER

H&S Labour Brokers • Other • Bela-Bela, Limpopo, South Africa • 2d ago

BASIC JOB DESCRIPTION

Oversee daily lodge operations, ensuring optimal guest experience.
Lead, motivate, and develop a team committed to excellence.
Collaborate with departments to enhance service delivery and operational efficiency.
Drive revenue and manage expenses to meet financial targets.
Maintain the lodge's reputation as a premier destination through exceptional service and quality standards.

KEY RESPONSIBILITIES

Provide strategic direction and vision for the Lodge, aligning it with company objectives.
Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve and maintenance.
Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
Ensure compliance with company policies, industry regulations, and health and safety standards.
Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty.
Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
Analyze financial reports, control costs, and prepare budgets to achieve financial targets.

REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.
Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
Excellent communication, interpersonal, and problem-solving skills.
Sound knowledge of hotel financials, revenue management, and budgeting.
Proficient in industry-specific software and systems.
Bachelors degree/diploma in hospitality management or a related field (preferred).