Reservations & Banqueting Coordinator - Bela Bela

HotelJobs.co.za • Other • Bela-Bela, Limpopo, South Africa • $200 - $300 / year • 2h ago

Game Lodge close to Bela Bela is looking for a Reservations & Banqueting Coordinator.

Ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience.
Manage Group, Conference & Function Bookings across the lodge.
Coordinate bookings & uphold a high level of regular, frequent, accurate and timely communication to all related departments within the lodge.
Proactively anticipate guests’ needs by being in the right place at the right time and delivering first-class stunning experiences of all sizes.
Ensure that our service and product deliver the highest level of guest satisfaction.
Monitor customer’s needs and promptly handle requests.
Build and maintain effective working relationships whilst promoting the company culture and values.

Matric minimum
Tertiary education in Hospitality would be advantageous
Minimum 3-year experience in Hospitality Industry with proven track record
Working knowledge of OPERA PMS / OPERA CLOUD required
Excellent communication, customer service & organisation skills
Ability to conduct site educationals and meetings both professionally and with confidence
Valid RSA ID
Valid Driver’s License beneficial
Dynamic self-starter with excellent negotiation skills
Personality profile to match relevant skills
Proficient in English
Excellent verbal and written communication skills
Team player with high level of dedication
Good negotiation skills
Computer literacy required

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